About

FAQ

• Do you accept orders placed outside of the US?

  We sure do!

  INTERNATIONAL SHIPPING TAKES LONGER THAN TIMES ESTIMATED IN LISTING.
  International Shipping is expected to take 1-3 weeks to be delivered. However delays can occur in transit, so it's possible to take up to 5 weeks for an order to be delivered. Unfortunately, tracking information isn't available for International Shipping. The ship times given are estimates and not guaranteed.

  Customs fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

  Tracking numbers are not available for international orders. For domestic shipping, we do not offer tracking information at the time an order is shipped. Items are shipped using a dual shipping partnership (DHL and USPS), so tracking information is not available until an item is tendered to the secondary shipper (USPS). This means an item is making progress to its destination prior to a tracking number being generated. If you are concerned about the status of an order, please feel free to contact us and we will happily look into it.

  Please also note: At this time we are unable to offer expedited shipping. Please consider this when ordering, and when selecting your method of payment (as orders are not processed until payments have been cleared).

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Questions

  We strive for excellent customer service. If you have any questions or concerns please don't hesitate to message us! If at any point there is a concern with your order, please let us know and we will do our best to resolve the problem.

  Thank you!

  www.CanisPicta.com

• On Social Media?

  Why yes we are! And, we'd LOVE for you to follow along with us!

  We're on most the notable sosh meeds, you can catch us at:

  Instagram
  Pinterest
  TikTok
  Twitter
  Tumblr
  WANELO
  Facebook

  @CanisPicta

• Other Shops

  You can find us also on Redbubble and Neato!

  https://www.redbubble.com/people/CanisPicta/shop

  https://www.neatoshop.com/artist/Canis-Picta

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.